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Koala Living
Location Melbourne, Australia
Industry Furniture & home décor retail
Solution Zolak Showroom + User Interior Visualization

The Partnership

A Furniture Catalog Customers Design With

Online, a furniture catalog usually works one product at a time: a photo, a spec table, the next product. Shoppers browse, but they don't get to try anything.

Koala Living wanted its catalog to work the way people actually think about furniture - as part of a room. Together with Zolak, the brand built a self-service room designer where customers explore the range by putting it to use. Here's what the experience looks like for a customer.

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Client Profile

koala

Koala Living is a Melbourne-based furniture and homewares retailer that started online and grew into a national brand with 20+ galleries across Australia. Its in-house Design House develops exclusive collections for living, dining, bedroom and outdoor spaces.

 

Koala Living has always sold furniture as part of a complete interior: styled galleries, sourcebooks and in-person interior consultations, more recently joined by virtual ones. The Room Designer, live since 2024, takes that approach into self-service. Online shoppers can now design a room on their own, whenever they want, with the Koala Living catalog.

Koala Living gallery

The challenge

What Would My Room Look Like with Koala Living?

1

See Furniture in the Room It's Meant For

Online, it's hard to judge whether a sofa or dining table will fit the space and work with what's already there.

2

Try Different Materials and Finishes

The same piece can look completely different in another fabric or finish. Customers want to compare options in context, not from a list of swatches.

3

Put a Whole Room Together

Koala Living sells across living, dining, bedroom and décor. Customers want to see how several pieces work together, not one product at a time.

Business Challenge

Make the Online Catalog Worth Exploring

Product pages show the range, but they don't invite customers to explore it.

Koala Living wanted shoppers to spend time with the catalog: try pieces in a room, compare finishes and combine collections into their own interiors.

Koala Living catalog
 
The Solution

Zolak Showroom: A Room Designer Built Around the Koala Living Catalog

Zolak Showroom puts the full range into an interactive room, and User Interior Visualization lets customers work with a photo of their own home. Every change shows up in the room right away, so shoppers can try as many ideas as they like and save the designs they want to keep.

The Room Designer isn't a widget tucked into a product page. It has its own dedicated page on the site, alongside the brand's interior design services, so shoppers can come to it directly to plan a room.

The brand already had 3D models of its furniture. Zolak prepared them for the Showroom, so it could launch on existing assets.

Key Features

What's Inside the Koala Living Room Designer

Pre-Styled Rooms

Ready-made interiors styled with the brand's pieces, so customers can start designing right away.

The Customer's Own Room

Customers upload a photo of their room and remove existing furniture with AI to see the space with new pieces only.

Koala Living Products

Browse the full range right in the Showroom, add pieces to the room, then move and rotate them to try different layouts.

Built-In Configurator

Switch materials, colours and finishes of any placed piece and see the change in the room instantly.

Before & After

How Furniture Shopping Normally Works - and How Koala Living Is Different

Usually

Customers browse the catalog one product page at a time.

One product on a white background
Size judged from dimensions in the spec table
No way to see new pieces next to existing furniture
Room put together one product page at a time
Fabrics and finishes judged from a small photo
With Koala Living

Customers design with the catalog.

Furniture shown in the customer's own room
Scale visible in the real space
Existing furniture removed or kept, as needed
Several pieces arranged together as one room
Materials and finishes switched on the spot, inside the room
Results

From Passive Browsing to Active Product Discovery

Here's how Koala Living shoppers used the Showroom in Q4 2025.

~5,000active Showroom users
3m 50saverage time per user
14,650product variant changes
268room photos uploaded

Steady Since Launch

Average time has stayed around 4 minutes since the Showroom went live in 2024.

Not Just Peak Season

Shoppers kept exploring outside the holidays, with 10,232 variant changes in Q2 2026.

Designs Worth Keeping

81 shoppers downloaded 254 finished designs - about 3 each, to compare options.

“

“Working with the Zolak team has been a genuinely positive experience. They have been professional, collaborative and a pleasure to work with throughout the process. The team has been approachable, responsive and proactive in sharing ideas, always taking the time to understand our needs and explore ways to support our goals. We’ve particularly appreciated their willingness to help and the thoughtful recommendations they’ve brought to the table. It’s been a pleasure working with them, and we’re grateful for their support.”

Charini Fernando Head of Ecommerce, Koala Living

Want to Bring Your Furniture Into Your Customers' Rooms?

Let shoppers place your products in their own space, arrange a full room and buy with more confidence.