Terms of Service for Zolak
Last Updated: 16.03.2026
These Terms of Service (the “Agreement”) govern your access to and use of the 3D modeling and visualizing software, online services, and other products and services (collectively, the “Services”) provided by Zolak, Inc. with its principal place of business at 1111b South Governors Avenue, Dover, DE, 19904, United States (“we,” “us,” “our,” or “Licensor”).
BY CREATING AN ACCOUNT, ACCESSING, OR USING THE SERVICES, YOU AGREE TO BE BOUND BY THIS AGREEMENT. IF YOU ARE ENTERING INTO THIS AGREEMENT ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT ACCESS OR USE THE SERVICES.
Account Registration and Security
Account Creation. You must register for an account ("Account") to access the Services. In registering an Account, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary to keep it true, accurate, current, and complete.
Account Eligibility. You represent that you are at least 13 years of age (or the age of legal majority in your jurisdiction) and are not barred from using the Services under applicable law.
Security. You are responsible for all activities that occur under your Account and for maintaining the confidentiality of your login credentials. You must notify us immediately of any unauthorized use of your Account or any other breach of security. We cannot in any circumstances be held liable in the event of the loss, disclosure, dissemination, theft or unauthorized use by third parties, on any basis, of Your login credentials.
Subscription Services and Billing
Subscription Tiers. We offer various subscription plans (“Subscriptions”), which provide access to different levels of Service features, such as amount of 3D models, number of sessions, etc. The specific features for each Subscription tier are detailed in our Price Listwhich is incorporated by reference into this Agreement.
Subscription Fees and Billing Cycle. By purchasing a Subscription, you agree to pay the applicable subscription fees (“Subscription Fees”) and agree to the terms of the respective Subscription. Subscription Fees are billed in advance on a monthly or annual basis, as chosen by you, and will auto-renew until you cancel.
Third-Party Payment Processing. We use Stripe, Inc. (“Stripe”) as our third-party service provider to process payments for Subscriptions and other transactions offered through our Platform. All payment information, including credit or debit card numbers, bank account details, billing address, and other financial data, is submitted directly to Stripe. We do not collect, store, or have access to any payment card or banking information used to complete transactions.
The processing of your payment is governed exclusively by Stripe’s own Terms and Conditions and Privacy Policy, and Stripe may collect, use, process, and store your information in accordance with those documents. Stripe maintains its own security measures, including compliance with the Payment Card Industry Data Security Standard (PCI-DSS).
Your use of Stripe’s payment services is subject to the policies made available by Stripe, including but not limited to:
- Stripe Services Agreement / Terms and Conditions: https://stripe.com/legal
- Stripe Privacy Policy: https://stripe.com/privacy
By initiating payment or subscribing to any Service, you:
Authorize Stripe to charge your designated payment method for all applicable fees, including recurring subscription charges where relevant.
Agree that we are not responsible for any errors, delays, or issues that arise from the payment processes performed solely by Stripe.
Acknowledge that Stripe may conduct fraud monitoring, identity verification, or other risk assessment activities as part of its services.
Accept that any disputes concerning the processing of payments, payment failures, refunds, chargebacks, or unauthorized transactions may require communication directly with Stripe in accordance with their policies.
We reserve the right to change our third-party payment processor at any time. However, any such change will not affect payments already processed by Stripe, which will continue to be governed by Stripe’s applicable terms.
Cancellation. You may cancel your Subscription at any time through your Account settings. Cancellation will take effect at the end of your current billing cycle. NO REFUNDS OR CREDITS will be provided for partial subscription periods.
Price Changes. We reserve the right to change Subscription Fees. We will provide you with at least 30 days’ notice of any fee change. Your continued use of the Services after the fee change becomes effective constitutes your agreement to pay the new amount.
Solutions & Services Available on ZOLAK and Methods of Use
ZOLAK Platform. ZOLAK’s proprietary cloud-based software platform that enables the creation, management, rendering, and delivery of 3D product visualizations and interactive digital commerce experiences, including all related software, tools, APIs, analytics, documentation, and any updates, enhancements, or modifications made available by ZOLAK.
ZOLAK Platform CMS. The content management system that enables users to securely upload, store, organize, manage, configure, distribute, and download digital assets, including 3D Products, 3D Materials, and 2D content, for use across ZOLAK Platform Modules.
Module. A distinct component of the ZOLAK Platform made available for subscription.
Module Add-On. An optional feature that complements and extends a Module and is licensed separately in addition to the applicable Module.
Virtual Showroom Module with a Built-in 3D Configurator. A Module that enables end users to place and arrange multiple 3D products from different catalog categories into a single scene, customize products using the integrated 3D Configurator, create complete space designs, and download the finalized design project as an image.
Module Add-On: User Interior Visualization. A Module Add-On to the Virtual Showroom Module that enables end users to upload a photo of their own space, digitally remove detected objects from the uploaded image, and virtually place, view, and interact with multiple 3D products from the catalog directly within that image, with accurate visualization of product dimensions, scale, and spatial placement.
3D Viewer Module with Built-In AR. A Module that enables end users to view and rotate products in full 3D or 360°, zoom in on product details, and preview products using augmented reality (AR) functionality.
3D Configurator Module with Built-In AR. A Module that enables end users to view and rotate products in full 3D or 360°, zoom in on product details, apply available materials and colors, and preview products using augmented reality (AR) functionality.
Studio Module. A self-service Module that enables the creation of static product visual content. The Studio Module supports two modes: Render Studio, AI Studio.
Render Studio. A mode within the Studio Module that enables the generation of static product visual content using 3D assets.
AI Studio. A mode within the Studio Module that enables the generation of product images and related textual content using AI-based processing.
Light Rendering. A rendering type within Render Studio that provides standard-quality image output.
Relight. A feature within Light Rendering that enables AI-tuned lighting adjustments for rendered images.
Pro Rendering. A rendering type within Render Studio that provides enhanced-quality image output.
Product. A product created within the ZOLAK Platform CMS, together with its predefined variations.
3D Model. A unique 3D model file uploaded to Your Account in ZOLAK Platform CMS as a single, distinct 3D asset representing a different product shape or structure. Product variations created by applying different 3D Materials to the same base model do not count as separate 3D Models.
3D Material. A physically based rendering (PBR) material uploaded to the Your Account in ZOLAK Platform CMS representing the physical properties of a single material. A 3D Material may be applied to multiple 3D Models.
3D Asset. Any 3D file uploaded to the ZOLAK Platform account. Each 3D Model and each 3D Material counts as one (1) 3D Asset.
Session. A single, uninterrupted use of any ZOLAK’s Module (including, without limitation, Virtual Showroom, 3D Viewer, and 3D Configurator), beginning when the Module is opened and ending when the Module is closed, the user navigates away from the page, or the interaction otherwise terminates.
User Photo. A digitized image of Your room, uploaded into the system and used as a 2D background into which a 3D Product is rendered, allowing You to visualize and interact with the Product in their own space.
Scene. A pre-made digital environment within the Showroom gallery used as the virtual space in which end users place and interact with 3D products.
Showroom Gallery of Scenes. A collection of pre-made digital environments available within the Virtual Showroom Module with a built-in 3D Configurator for the placement and visualization of 3D Products.
Default Scene. A predefined 2D background image available from the ZOLAK Default Library.
ZOLAK Default Library. A collection of predefined 2D background images made available by ZOLAK within the Platform for use as Default Scenes.
Custom Scene. A custom 2D background image uploaded and configured in the ZOLAK Platform CMS.
Credits. Prepaid usage units purchased by You and deducted for each image or text generated within the Studio Module, in accordance with the applicable pricing terms for the corresponding Studio mode.
Professional Services. Additional services provided by ZOLAK in connection with the ZOLAK Platform upon request.
3D Modeling Services. The creation of production-ready 3D assets, including 3D models and 3D materials.
Product Catalog Setup. The uploading of 3D assets to the ZOLAK Platform CMS and the configuration of digital products and their variations using such assets, enabling their use across the ZOLAK Platform’s modules.
Advanced Product Configuration. A configuration method in which each product variation is created and managed as a separate SKU in Your Account (a 3D model may be reused for multiple variations).
Basic Product Configuration. A configuration method in which a single SKU represents the product and includes multiple variations within it; variations (e.g., different materials or colors) are configured as options under the same SKU using one shared 3D model.
Showroom Gallery Setup. The configuration and customization of the Showroom Gallery of Scenes for use within the ZOLAK Platform.
Data Management Services. Professional services relating to the analysis, structuring, standardization, cleansing, and consolidation of Customer product and catalog data, including the preparation of structured datasets.
Delivery of Ready Render Packages. The production and delivery of complete sets of Pro Rendering images generated using the Render Studio.
Technical Services. Additional professional integration, development, configuration, and consulting services, including the integration of ZOLAK Modules into websites, applications, and enterprise systems; API synchronization of product catalogs, inventory, and pricing; connectivity with ERP, CRM, and e-commerce platforms; development of custom features and user experience flows tailored to specific business requirements; and expert consulting services related to system architecture, UX/UI optimization, and development best practices.
White Label. The removal of the ZOLAK watermark from ZOLAK’s Modules embedded on the Customer’s website. The White Label option is subject to an additional surcharge of fifty percent (50%) applied to the applicable monthly subscription fee for the selected module plan and its add-ons, as well as the applicable monthly subscription fee for the selected ZOLAK Platform plan.
Credits and Consumption
Credit-Based Services. Certain Services, such as high-fidelity rendering, AI-assisted modeling, or generating content using our proprietary AI models, may consume “Credits.” You can purchase packs of Credits through our platform.
Credit Terms. Credits are non-transferable, have no cash value, and if you cancel your Subscription, expire after 6 consecutive months since your Subscription cancellation. We may also impose a “use-it-or-lose-it” policy where all purchased Credits expire 6 months from the date of purchase, regardless of Account activity. All Credit purchases are FINAL AND NON-REFUNDABLE, except as required by law.
Fair Use. We employ automated systems to monitor Credit consumption to prevent fraud and abuse. Unusual consumption patterns may result in a temporary suspension of your Account and consumption abilities pending review.
Free Trial
Upon successful registration of an Account, eligible users will automatically receive access to a two-week (14-day) free trial (“Free Trial”). During the Free Trial, users may access and use the Services that are made available to trial users without any charge.
The Free Trial is offered solely for evaluation purposes. We reserve the right to determine user eligibility for the Free Trial at our sole discretion and may limit or refuse access to the Free Trial to prevent abuse or misuse, including but not limited to repeated trial activations by the same individual, household, or organization.
At the end of the two-week Free Trial period, continued access to the Services will require the selection of a Subscription and the successful processing of payment through our designated third-party payment provider. Users who do not subscribe before the Free Trial expires may lose access to certain or all Service features.
We reserve the right to modify, suspend, or terminate the Free Trial program at any time without prior notice; however, such changes will not affect Free Trials already in progress.
Proprietary Rights and Licenses
Our Intellectual Property. We own all rights, title, and interest in and to the Services, including our software, algorithms, source code, object code, our proprietary 3D asset libraries, AI models, and all underlying technology. This Agreement grants you a limited, non-transferable, non-exclusive, revocable license to use the Services in conformity with use of the solutions as described and represented in these Terms, not a sale of any rights.
Feedback. You acknowledge and agree that any questions, comments, suggestions, ideas, feedback, or other information regarding the Services (“Feedback”) provided by you to Us are, and will be treated as, non-confidential and non-proprietary. You hereby waive all moral rights to any such Feedback. You agree there shall be no recourse against us for any alleged or actual infringement or misappropriation of any proprietary right in your Feedback. You hereby assign all right, title, and interest in, and We are free to use, without any attribution or compensation to you, any ratings submitted within the Service, and any ideas, know-how, concepts, techniques, or other intellectual property and proprietary rights contained in the Feedback, whether or not patentable, for any purpose whatsoever, including but not limited to, developing, manufacturing, having manufactured, licensing, marketing, and selling, directly or indirectly, products and services using such Feedback. Any feedback, comments, or suggestions you provide regarding the Services is voluntary, and we may use such feedback without any obligation to you.
User-Generated Content & License Grant
Ownership. You retain all intellectual property rights that you hold in the 3D models, scenes, textures, and other content you create, upload, or generate using the Services (“User-Generated Content” or “UGC”).
License Grant to Licensor. To operate and improve the Services, you grant us a worldwide, non-exclusive, transferable, irrevocable, royalty-free, fully-paid, sublicensable, perpetual license to access, use, copy, reproduce, modify, adapt, prepare derivative works from, translate, distribute, publicly perform, publicly display and derive revenue or other remuneration from UGC (in whole or in part) for the purposes of performing our obligations and exercising our rights under these Terms, including, without limitation, for purposes of operating and providing the Services to you and to our other users, and updating, improving, enhancing or developing the Services. This license allows us to, for example, technically process your files to display them on your devices and back them up on our servers.
Marketing License. Additionally, you grant us a worldwide, non-exclusive, transferable, irrevocable, royalty-free, fully-paid, sublicensable, perpetual license to use your UGC for our internal business purposes and marketing. This includes the right to feature your UGC in our promotional materials, advertisements, social media, and on our website to demonstrate the capabilities of our Services.
Your Warranties. You represent and warrant that you own or have the necessary rights to all UGC you submit and that it does not infringe any third-party intellectual property or privacy rights.
User Conduct and Prohibited Activities
Users must use the Services only for lawful purposes and in a manner consistent with this Agreement. You may not engage in any activity that interferes with or disrupts the functioning, security, or integrity of the Services.
Intellectual Property Infringement:
- Uploading, generating, transmitting, or distributing pirated, counterfeit, or unauthorized copyrighted material.
- Using the Services to host, share, or distribute content that infringes third-party intellectual property rights.
- Circumventing any technological measures protecting Licensor or third-party IP.
Misuse of Computational Resources: Using automated tools, scripts, or other means intended to burden, overload, or disrupt computational, rendering, or processing resources.
Prohibited Security Activities:
- Attempting to bypass authentication or security mechanisms.
- Gaining unauthorized access to systems, servers, accounts, or networks.
- Introducing malware, viruses, ransomware, or other harmful code.
- Interfering with the integrity, availability, or performance of the Services.
Enforcement: We may investigate violations, suspend or terminate accounts, remove infringing content, and report activity to law enforcement or rights holders. Users may be liable for damages, including attorneys’ fees and enforcement costs.
Indemnification
You agree to defend, indemnify and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from any claim, demand, liability, damage, or loss (including reasonable attorneys’ fees and expenses) made by any third party due to or arising out of (a) your use of the Services, (b) your violation of this Agreement, or (c) your violation of the rights of a third party, including but not limited to any claim that Your UGC infringes any third party’s intellectual property rights. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.
Warranty Disclaimer
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. YOU AGREE THAT YOUR USE OF OUR SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMISSIBLE BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL LICENSOR, ITS DIRECTORS, OR EMPLOYEES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, EXEMPLARY, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL CUMULATIVE LIABILITY SHALL NOT EXCEED THE GREATER OF (A) ONE HUNDRED DOLLARS ($100) OR (B) THE TOTAL AMOUNT OF FEES YOU PAID TO US IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
Termination
By You. You may terminate this Agreement at any time by canceling your Subscription (effective at the end of your billing cycle) and closing your Account.
By Us. We may suspend or terminate your access to the Services immediately, without liability, if you breach this Agreement, fail to pay fees, or engage in fraudulent or illegal activity.
Effect of Termination. Upon termination, your right to use the Services ceases immediately. We are not obligated to retain your UGC and may, at our discretion, delete it after a 30-day grace period following termination. Sections 5, 6, 7, 8, 9, 11, 12, and 13 shall survive termination.
Changes to These Terms
We reserve the right, at our sole discretion, to modify, amend, or update this Agreement at any time. Any such modifications shall become effective immediately upon posting the revised Agreement on the Services. Notice of any amendments will be provided via the Services, and it is your responsibility to review the Terms periodically. Your continued access to or use of the Services following the posting of any changes constitutes your acceptance of the revised Terms, irrespective of whether you have reviewed them. Material or immaterial, all modifications are binding upon you upon posting.
Governing Law and Dispute Resolution
This Agreement and your use of the Services shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles.
Arbitration and Class Action Waiver
Any dispute, controversy or claim arising out of or relating to this Agreement, including the formation, interpretation, breach or termination thereof, including whether the claims asserted are arbitrable, will be referred to and finally determined by arbitration in accordance with the JAMS International Arbitration Rules. The tribunal will consist of a sole arbitrator which shall be appointed by JAMS in accordance with the JAMS International Arbitration Rules. The arbitration agreement shall be governed by the laws of the State of Delaware. The seat of the arbitration will be Delaware. The language to be used in the arbitral proceedings will be English. Judgment upon the award rendered by the arbitrator may be entered by any court having jurisdiction thereof. The parties agree that arbitration under this clause shall be the exclusive method for resolving disputes, and they knowingly waive any right to a trial by court or jury.
The arbitration shall be conducted entirely online, through videoconference or other remote dispute‐resolution technologies provided or approved by JAMS, unless the parties mutually agree otherwise. The parties agree that no in-person hearings shall be required.
You and Zolak agree that any arbitration shall be conducted solely on an individual basis. You waive any right to participate in a class action, class arbitration, or representative proceeding.
The arbitrator’s decision shall be final, binding, and enforceable in any court of competent jurisdiction. Each party shall bear its own costs and attorney’s fees unless otherwise awarded by the arbitrator.
Miscellaneous
These Terms of Service and any policies or operating rules posted by us in respect to the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Terms of Service shall not operate as a waiver of such right or provision. These Terms of Service operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms of Service and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Terms of Service or use of the Services. You agree that these Terms of Use will not be construed against us by virtue of having drafted them. You hereby waive any and all defenses you may have based on the electronic form of these Terms of Service and the lack of signing by the parties hereto to execute these Terms of Service.